FAQs

We accept a variety of payment methods including credit and debit cards, ShopPay, Apple Pay, and Google Pay. For a complete list of accepted payment methods, please refer to our Payment Options section.

We offer a 14-day return policy on all items. Products must be returned in their original condition and packaging. Some exclusions may apply. Please visit our Returns Policy page for details.

Order cancellation is not guaranteed once it has been dispatched. Please contact our customer service team immediately if you need to make a change.

Yes! We prioritise your pets safety by using high-quality, non-toxic, and durable materials. All products are tested to ensure they meet our strict safety standards.
Pawfect Australia only stocks reliable and known brands.

Yes, all our products and services come with a manufacturer's warranty. The duration and terms of the warranty vary by product and manufacturer.

Unfortunately we're can only ship to Australia and New Zealand at this time. Shipping costs and delivery times vary depending on the destination.

Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your order directly on our website under the "Track My Order" section or through the carrier's website.

Indeed it is! At Pet Square, we offer free express shipping on all orders over $99 to metro area's in Australia.

If you live outside a metro area or spend less than $99, you will be charged the respective shipping rate at checkout.

We're able to ship Australia-wide including to Tasmania and other regional areas.